Blog.

  • A complete guide to chat AHT, and how to optimise it without adding resource...
    12 May 2022
  • The call barge vs the live chat takeover: which makes for a smoother experience?...
    06 May 2022
  • The use case for higher ed live chat...
    28 April 2022
  • Is a sales chatbot a good idea?...
    22 April 2022
  • The difference between call whispering and live chat whisper messages...
    15 April 2022
  • Is CX DevOps more than just a buzzword?...
    06 April 2022
  • 10 customer experience team roles, and what they mean...
    01 April 2022
  • What is a customer health score, and how do you measure it?...
    25 March 2022
  • What is a chief experience officer (CXO)?...
    18 March 2022
  • Positive language use: tips and examples to put to use in your customer service chats...
    11 March 2022
  • How live chat and telehealth is helping reduce strain on healthcare...
    02 March 2022
  • How to improve call centre performance across your live chat channel...
    22 February 2022
  • Call centre occupancy and how it applies to your chat channel...
    17 February 2022
  • Reducing contact centre expenditure with a chatbot for FAQ...
    07 February 2022
  • Best practices to boost contact centre security...
    04 February 2022
  • Call centre PCI compliance: a checklist...
    25 January 2022
  • Do you need an NLP chatbot?...
    18 January 2022
  • Live chat and the older demographic: looking after your older customers with chat support...
    14 January 2022
  • Customer service trends for 2022: top predictions in a hybrid work world...
    07 January 2022
  • Deafness accessibility and the case for live chat support...
    01 December 2021
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