Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

View all RSS

Clarifying questions in customer support: a best practice guide...
07 October 2021

When to use funnelling questions in customer service (and when not to)...
29 September 2021

Why use a customer feedback bot?...
08 September 2021

The problem with ‘you statements’ in a customer service context...
02 September 2021

A best practice guide to handling customer complaints...
27 August 2021

Using live chat to speed the lead qualification process...
20 August 2021

WhosOn Messenger integration: a feature dive...
10 August 2021

A user-friendly way to deal with chatbot failure...
03 August 2021

Fast customer service isn’t the be-all, end-all metric...
13 July 2021

Voicebots: what are they good for?...
06 July 2021

The benefits of using a live chat RFI...
29 June 2021

The problem with using help desk software for enterprise live chat projects...
22 June 2021

25 ESAT survey questions to shed light on contact centre morale...
15 June 2021

In-chat payments: a feature dive...
08 June 2021

The psychology behind the service recovery paradox...
25 May 2021

The power of I statements when supporting customers...
18 May 2021

No, the customer is not always right (and why it’s risky to say so)...
11 May 2021

WhatsApp integration: a feature dive...
05 May 2021

ESAT: employee satisfaction and why it matters...
29 April 2021

Data compliance standards and your live chat channel...
20 April 2021

View all RSS