The tech blog | Parker Software

When code kills: are we headed for a software apocalypse?

Racism in technology: how our tools acquire bias

What is MRR and why is it so important in SaaS?

Reduce reuse recycle: the 3 R’s applied to programming

Is there ever a business case for firing a customer?

Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

Overview: the WhosOn Salesforce integration...
11 January 2021

Do I need a chatbot?...
05 January 2021

CCaaS: contact centre as a service explained...
30 December 2020

A roundup of the worst chatbot feedback on Twitter, and what to learn from it...
16 December 2020

Customer service trends in 2021: the post-COVID contact centre...
10 December 2020

Live chat in real estate: the top use cases...
03 December 2020

WhosOn feature highlight: omnichannel calling...
01 December 2020

WhosOn feature highlight: dynamic fields...
01 December 2020

WhosOn feature highlight: monitor and guide your chatbot in real-time...
01 December 2020

WhosOn feature highlight: AI auto-text...
01 December 2020

WhosOn feature highlight: AI chat summaries...
01 December 2020

Merry chatbot: the benefits of a Christmas chatbot...
26 November 2020

Coming soon to WhosOn: co-browsing ð...
25 November 2020

Unbounded data acess via WhosOn OData API...
25 November 2020

Agent empowerment: what is it, and why is it so important?...
19 November 2020

Remote desktop control: a feature dive...
12 November 2020

Why use live chat in the automotive industry? The top use cases...
06 November 2020

Why your live chat channel is a back door for cybercriminals...
03 November 2020

Power-up your live chat channel with these WhosOn add-ons...
29 October 2020

The disruptive force of finchat...
22 October 2020