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20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

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The death of standalone contact channels...
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The (condensed) case for contact centre chat...
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Chat tags: a feature dive...
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The real takeaway from the Eugene Goostman saga...
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Do customers really want voice chatbots?...
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The problem with generalist chatbots...
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The rise of the call centre chatbot...
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The decline of support tickets...
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The difference between synchronous and asynchronous messaging...
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The urgent need for chatbots in healthcare...
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Biometrics examples in customer service...
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