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Technical Support Teams: The Secret Sauce To UX Success
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Downfall of the cloud
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Online Christmas shopping: Santa Claus is shopping online
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Downfall of the cloud
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Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
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Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
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Live chat and the older demographic: looking after your older customers with chat support...
14 January 2022

Customer service trends for 2022: top predictions in a hybrid work world...
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Deafness accessibility and the case for live chat support...
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Will customers embrace humanoid chatbots?...
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Are AI communications changing written language?...
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Dynamic fields: a feature dive...
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Acquiring customer intelligence via live chat...
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Customer service training for live chat agents...
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Clarifying questions in customer support: a best practice guide...
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When to use funnelling questions in customer service (and when not to)...
29 September 2021

Why use a customer feedback bot?...
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The problem with ‘you statements’ in a customer service context...
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A best practice guide to handling customer complaints...
27 August 2021

Using live chat to speed the lead qualification process...
20 August 2021

WhosOn Messenger integration: a feature dive...
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A user-friendly way to deal with chatbot failure...
03 August 2021

Fast customer service isn’t the be-all, end-all metric...
13 July 2021

Voicebots: what are they good for?...
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The benefits of using a live chat RFI...
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