Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
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Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
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Why use live chat in HR? The top use cases...
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Building Societies...
06 October 2020

The chat button icon: text vs image...
01 October 2020

Why messaging platforms haven’t (and won’t) displace live chat...
30 September 2020

Chat technology and the paradox of communication...
26 September 2020

Why use live chat in retail? The key reasons explored...
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Insurance live chat: the appetite and the impact...
10 September 2020

The curious tale of CIMON, the space chatbot...
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Live chat profanity filter: a feature dive...
27 August 2020

Which chat KPIs should you monitor?...
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The video chatbot is here...
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Are chat transfers bad CX?...
06 August 2020

The importance of chatbot monitoring...
30 July 2020

Every contact centre chat deployment needs skills-based routing...
23 July 2020

Update: we are now FSQS accredited...
20 July 2020

A guide to tone-matching in live chat interactions...
16 July 2020

The etiquette around visitor typing previews...
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Improving CX with canned response markdown...
29 June 2020

The WhosOn OData API: ideas for custom chat reports...
22 June 2020

Customer service GIFs and using your discretion...
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