Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

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The demand for technical support live chat...
20 March 2019

ELI5: how does live chat work?...
13 March 2019

Chat mood detection: a feature dive...
06 March 2019

Live chat images: to pic or not to pic?...
27 February 2019

How to improve live chat usability: a quick-start guide...
20 February 2019

Whisper messages: a feature dive...
12 February 2019

Installable live chat software: the pros and cons...
05 February 2019

From chat rooms to chat software to chatbots: the rise of instant messaging...
04 February 2019

Why having a bad chat window is like having a moody receptionist...
02 February 2019

The battle of the chat buttons: sticky vs fixed...
01 February 2019

Is B2B live chat as effective as B2C?...
30 January 2019

File sharing via live chat: a feature dive...
23 January 2019

Live chat costs in perspective...
17 January 2019

2019 ecommerce trends: our predictions...
10 January 2019

The live chat white label: an overview...
04 January 2019

Business chat: what’s the difference between live chat and messaging?...
11 December 2018

Which metrics should you use in your post-chat survey?...
06 December 2018

Chatbots vs IVR...
30 November 2018

Customer contact: cat got your website’s tongue?...
22 November 2018

Beyond the [X]: exploring the post-chat process...
16 November 2018

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