Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

View all RSS

WhatsApp integration: a feature dive...
05 May 2021

ESAT: employee satisfaction and why it matters...
29 April 2021

Data compliance standards and your live chat channel...
20 April 2021

How to respectfully disagree with customers...
13 April 2021

WhosOn feature highlight: WhatsApp integration...
08 April 2021

Co-browsing: a feature dive...
07 April 2021

New: Co-browsing, WhatsApp, and Messenger integration ⚡...
30 March 2021

Gratitude statements: 10 different “thank you” examples for customer service...
22 March 2021

For all their training, your agents are only as good as their tech...
16 March 2021

The benefits of app integration into live chat technology...
09 March 2021

CRM live chat: the quick win it seems?...
02 March 2021

Chatbots vs conversational AI: what’s the difference?...
26 February 2021

Suggested response: a feature dive...
23 February 2021

8 probing questions to use in customer service conversations...
19 February 2021

WhosOn real-time live chat translation...
16 February 2021

Why live chat is the ideal first point of contact...
16 February 2021

WhosOn is named as a Crown Commercial Service Supplier...
12 February 2021

Questioning techniques in customer service...
09 February 2021

Pharma chatbots: the pros and the cons...
05 February 2021

Live chat in travel and hospitality: the use case...
02 February 2021

View all RSS