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20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

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Insurance live chat: the appetite and the impact...
10 September 2020

The curious tale of CIMON, the space chatbot...
03 September 2020

Live chat profanity filter: a feature dive...
27 August 2020

Which chat KPIs should you monitor?...
20 August 2020

The video chatbot is here...
13 August 2020

Are chat transfers bad CX?...
06 August 2020

The importance of chatbot monitoring...
30 July 2020

Every contact centre chat deployment needs skills-based routing...
23 July 2020

Update: we are now FSQS accredited...
20 July 2020

A guide to tone-matching in live chat interactions...
16 July 2020

The etiquette around visitor typing previews...
09 July 2020

Improving CX with canned response markdown...
29 June 2020

The WhosOn OData API: ideas for custom chat reports...
22 June 2020

Customer service GIFs and using your discretion...
15 June 2020

Introducing WhosOn Data...
10 June 2020

Auto-text: a feature dive...
08 June 2020

The problem with a sales-centric approach to live chat...
03 June 2020

Customer service and the age of the hero...
01 June 2020

Live chat is not a silver bullet for CX issues...
27 May 2020

Chat auto-closure: a feature dive...
21 May 2020

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