Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

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Live chat costs in perspective...
17 January 2019

2019 ecommerce trends: our predictions...
10 January 2019

The live chat white label: an overview...
04 January 2019

Missed chat handling: a feature dive...
18 December 2018

Business chat: what’s the difference between live chat and messaging?...
11 December 2018

Which metrics should you use in your post-chat survey?...
06 December 2018

Chatbots vs IVR...
30 November 2018

Customer contact: cat got your website’s tongue?...
22 November 2018

Beyond the [X]: exploring the post-chat process...
16 November 2018

Multilingual support: the headline stats...
06 November 2018

Are you speaking the customer’s language?...
02 November 2018

What does live chat translation look like?...
02 November 2018

The most common live chat lies (and how to be more honest)...
23 October 2018

Announcement: Exciting changes to WhosOn SmallTalk...
17 October 2018

The bilingual agent vs live chat translation...
10 October 2018

Inclusiveness: the forgotten element of customer service excellence...
10 October 2018

You need to offer multilingual customer support. Here’s why....
08 October 2018

The babel fish and your live chat solution...
08 October 2018

How to explain chatbots to your gran...
03 October 2018

Top customer service myths debunked...
26 September 2018

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