The tech blog | Parker Software

When code kills: are we headed for a software apocalypse?

Racism in technology: how our tools acquire bias

The security risks of outdated software

What is MRR and why is it so important in SaaS?

The death of the unique feature set, and what it means for your brand

Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

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Live chat and the gaming industry: give the gamers chat...
20 September 2019

Live chat and your customer portal: a match made in heaven...
17 September 2019

The customer service battle: digitalisation vs the human touch...
15 September 2019

13 tips to combat customer service bad luck...
13 September 2019

The seven deadly sins of customer service chatbots...
10 September 2019

The three cornerstones of the human touch in customer service...
08 September 2019

The emergence and diversification of the financial chatbot...
06 September 2019

A quick note re live chat transcript etiquette...
04 September 2019

The pros and cons of live chat scripts...
30 August 2019

Five underplayed benefits of self-hosted chat...
27 August 2019

Customer service worst practice: everything you shouldnât do when supporting customers...
25 August 2019

The communication canyon: why are UK businesses falling short of customer expectations?...
23 August 2019

The importance of chatbot tone of voice...
21 August 2019

Bridging the gap between expectation and experience...
20 August 2019

Live chat hacks: top tips for a smooth conversation...
17 August 2019

Why chat should be part of your cost reduction strategy...
16 August 2019

Better together: the benefits of translation technologies and live chat...
13 August 2019

Has email had its day in the sun?...
11 August 2019

Will millennials and Gen Z kill the call centre?...
09 August 2019

The history of WhosOn...
06 August 2019

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