Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

View all RSS

Offering the agency experience online with live chat software...
15 August 2018

Online engagement: you must do better than ‘contact us’...
08 August 2018

Meeting the need for customer service speed...
01 August 2018

Customer service is everyone’s job… or is it?...
27 July 2018

3 simple steps to boost live chat customer satisfaction...
25 July 2018

Seven empathy statements to use in your chat sessions...
20 July 2018

The history of call centres (and how they became contact centres)...
18 July 2018

(Live)Chat-up lines: breaking the ice with live chat greetings...
11 July 2018

When to use video chat support (and when not to)...
04 July 2018

☀ A complete ecommerce guide to sizzling summer sales ☀...
28 June 2018

Top ten benefits of sentiment analysis...
27 June 2018

Chatbot personality: should chatbots be fun or functional?...
20 June 2018

An agent’s guide to WhosOn 2018...
19 June 2018

An administrator’s guide to WhosOn 2018...
19 June 2018

A supervisor’s guide to WhosOn 2018...
19 June 2018

The risks of live chat outsourcing...
13 June 2018

Your guide to WhosOn 2018...
07 June 2018

An open letter to live chat agents, from customers...
06 June 2018

The definitive list of customer service buzzwords, and what they really mean...
29 May 2018

10 things you should never say in a live chat conversation...
22 May 2018

View all RSS