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Tech assumptions make an ass of your users

Tech myths: “Does it better will always beat does it first”

The Great Tech Stagnation – finally over, or only beginning?

The impact of AI on customer experience

3 essential usability quotes, and what we can learn from them

Are you being served?
20th December 2017

Technical Support Teams: The Secret Sauce To UX Success
4th December 2017

Downfall of the cloud
28th November 2017

Online Christmas shopping: Santa Claus is shopping online
27th November 2017

Downfall of the cloud
27th November 2017

Five steps to GDPR compliance
24th November 2017

5 things companies must do to be GDPR compliant
23rd November 2017

Bones of contention in the nerdiverse
22nd November 2017

GDPR – The Deep Cleanse Of Your Customer Database
21st November 2017

The customer service revolution begins here
15th November 2017

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Calls vs chat: the clash of the real-time titans...
18 April 2018

Updated terms: what it means for you...
16 April 2018

Flibbertigibbet, parrot, gasbag: the historic perceptions of chat...
13 April 2018

The anatomy of a successful chat session...
03 April 2018

WhosOn and your GDPR options...
28 March 2018

Stoke Sentinel meets Parker Software...
23 March 2018

The future of live chat software...
21 March 2018

The Mehrabian myth, non-verbal communication, and live chat software...
14 March 2018

10 best practice tips for live chat queue management...
07 March 2018

To chat, or not to chat? Best practice tips for proactive chat invitations....
28 February 2018

A live chat session: the perfect place to calm a storm in a teacup...
22 February 2018

Hey Furby! Did the popular 90s toy influence the chatbot timeline?...
15 February 2018

Chatbots vs webforms...
09 February 2018

Inside WhosOn SmallTalk...
07 February 2018

How live chat software will transform your customers’ journey this Groundhog Day...
02 February 2018

[ GDPR white paper ] Five steps to compliance: key considerations for customer service teams...
25 January 2018

Five steps to GDPR compliance: key considerations for customer service teams...
25 January 2018

Chatbot learning: everything you need to know about machine learning chatbots...
23 January 2018

Chupacabra and the death of live chat software...
17 January 2018

Are you being served? Live chat in the public sector...
11 January 2018

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