About us.

Parker Software is the brainy software house behind WhosOn and ThinkAutomation. We specialise in the development of live chat and business process automation software, and have risen to become the UK leader in these markets.

Our story began when founder and CEO Stephen Parker devised a novel concept: a tool that could both identify and engage website visitors. Stephen turned the concept into code, and WhosOn live chat software was born in 2003.

WhosOn was wildly successful – so much so that Stephen could scarcely cope with demand. He needed a tool that could parse and process all WhosOn orders and update the company database, but no such tool existed.

So, once more, Stephen took matters into his own hands and built our second product. Just one year later, in 2004, Email2DB (later rebranded as ThinkAutomation) was created. History was set to repeat itself, and this product also became a customer success.

Today, WhosOn powers 25 million chats and TA parses 5 billion emails each year. We’ve got a thriving business, a fantastic team and a humbling client base. With no intentions of slowing down, our story is just beginning.


Best Automation Project

No. 1 tech tool for business efficiency and productivity

The Guardian

Most Promising Contact Centre Technology


Network Computing Award Finalist

Small Business of the Year


Communications Solution of the Year


DevOps Excellence Award

Best DevOps Transformation Finalist

V3 Technology Award Finalist

CEO of the month


Best Live Chat Software Finalist

30 fastest growing Microsoft solution providers

Silicon Review Award

Crozdesk App of the Week

Fast Facts.

10,800 customers in 103 countries We serve customers across 6 continents, in over 40 languages
400 metres in real estate We have a custom-built Staffordshire HQ as well as an Orlando, USA office
15 years in business We’re long-standing leaders in chat and automation development
97% retention rate Many of our satisfied customers have stayed with us for over a decade
35 employees Small enough to care, big enough to code the best solutions


  • Parker Software founded

  • WhosOn created

  • Launch of Email2DB

  • Hit the 1000 customer landmark

  • First 5 employees

  • Reached 5000 customers

  • Expanded into Orlando office

  • First broke the £1m revenue barrier

  • Exceeded 10 employees

  • Custom HQ build in Staffordshire

  • Email2DB rebranded as ThinkAutomation

  • Grew 10,000 customers

  • Began development of our next product

  • Released WhosOn SmallTalk

A message from our CEO.

The Parker Software mission is simple: to make businesses more approachable and accessible through innovation. Each day, we strive to make our products smarter, stronger and more useful.

This would not be possible without our ongoing dedication to research and development, and passion for quality in everything we do. Behind every release is a team of developers, testers, designers and project managers, all focused on creating products of the highest calibre.

Whether it is in terms of efficiency, cost savings or labour reduction, we are both capable and committed to create trustworthy products that improve our customers’ business operations.”

Stephen Parker, CEO


We’re on a mission to bring businesses closer to their customers, and we’re looking for talented people to step up and step in. Together, we’ll shape the digital landscape by accelerating the real-time communication revolution.

Sorry, no vacancies currently available.