About us.
Parker Software is the brainy software house behind WhosOn and ThinkAutomation. We specialise in the development of live chat and business process automation software, and have risen to become the UK leader in these markets.
Our story began when founder and CEO Stephen Parker devised a novel concept: a tool that could both identify and engage website visitors. Stephen turned the concept into code, and WhosOn live chat software was born in 2003.
WhosOn was wildly successful – so much so that Stephen could scarcely cope with demand. He needed a tool that could parse and process all WhosOn orders and update the company database, but no such tool existed.
So, once more, Stephen took matters into his own hands and built our second product. Just one year later, in 2004, Email2DB (later rebranded as ThinkAutomation) was created. History was set to repeat itself, and this product also became a customer success.
Today, WhosOn powers 25 million chats and TA parses 5 billion emails each year. We’ve got a thriving business, a fantastic team and a humbling client base. With no intentions of slowing down, our story is just beginning.
Awards.
Best Automation Project
No. 1 tech tool for business efficiency and productivity
The Guardian
Most Promising Contact Centre Technology
CIO
Network Computing Award Finalist
Small Business of the Year
Sentinel
Communications Solution of the Year
TMCnet
DevOps Excellence Award
Best DevOps Transformation Finalist
V3 Technology Award Finalist
CEO of the month
Acquisition
Best Live Chat Software Finalist
30 fastest growing Microsoft solution providers
Silicon Review Award
Crozdesk App of the Week
Fast Facts.
KEY MILESTONES.
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Parker Software founded
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WhosOn created
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Launch of Email2DB
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Hit the 1000 customer landmark
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First 5 employees
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Reached 5000 customers
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Expanded into Orlando office
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First broke the £1m revenue barrier
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Exceeded 10 employees
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Custom HQ build in Staffordshire
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Email2DB rebranded as ThinkAutomation
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Grew 10,000 customers
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Began development of our next product
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Released WhosOn SmallTalk
A message from our CEO.
The Parker Software mission is simple: to make businesses more approachable and accessible through innovation. Each day, we strive to make our products smarter, stronger and more useful.
This would not be possible without our ongoing dedication to research and development, and passion for quality in everything we do. Behind every release is a team of developers, testers, designers and project managers, all focused on creating products of the highest calibre.
Whether it is in terms of efficiency, cost savings or labour reduction, we are both capable and committed to create trustworthy products that improve our customers’ business operations.”
Stephen Parker, CEO
