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Pre-Select Operator Not Working

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garyhartaz View Drop Down
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    Posted: 27 Apr 2017 at 11:49am
The option to allow visitor to pre-select operator is not working. The option to choose department works fine. Please help!

The code uses: include.js?
And the popup is: chat.aspx?×tamp=1493311238425&session=932-1493310982625

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